Shipping

Order Standard Processing Time: 1-3 business days

Shipping to Australia & NZ:

Standard AusPost $9.95 (AUD) - takes around 4-5 business days once the order has been processed.
Express Shipping $14.95 (AUD) - within Australia typically takes 1-3 business days once the order has been processed. Please note express shipping deliveries to NZ take approximately 3-7 business days)

Please note that delivery times are provided by the shipping carrier and are subject to unforeseen delays beyond our control and from time to time we may use different carriers.

Worldwide Shipping:

Standard International Shipping $19.95 (AUD)
Express Shipping $29.95 (AUD)

Delivery times may vary depending on the destination and selected shipping method.

Please note that Aqua Sculpt does not cover import liabilities or accept responsibility for customs delays, duties, taxes, or any orders returned due to rejection of customs charges. Aqua Sculpt is not responsible if customers are not notified of pending customs duties and taxes by their country's postal authority.

Tracking and Order Status:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order's status by visiting the carrier's website and entering the provided tracking number.
Customers are responsible for providing accurate shipping information.
Please ensure that the shipping address provided during checkout is correct and complete. We cannot be held liable for undelivered packages due to incorrect addresses.

Lost or Damaged Packages:

In the rare event that a package is lost or damaged during transit, please contact us at info@aquasculpt.au within 5 days from the delivery date. We will work with the shipping carrier to resolve the issue and provide a suitable solution.

Customer Support:

If you have any questions, concerns, or require assistance regarding shipping, please contact us at info@aquasculpt.au. We are here to help you.